FAQ
Placing an order
WHY WAS MY ORDER CANCELLED?
On rare occasions, items may sell out more quickly than expected or inventory may become unavailable. In these instances, we will let you know by email within two business days.
I WANT TO CANCEL MY ORDER.
If you would like to cancel your purchase –we ask that you please notify us as soon as possible. Contact online@titika.ca with your order number to let us know and we will do our best to fulfill your request. Unfortunately, we can only cancel orders within the same business day that they were placed. (If an order is placed on a holiday or weekend, we will only be able to cancel it the following business day.) Once tracking details have been sent, we are no longer able to cancel.
I’VE PLACED AN ORDER BUT I WANT TO MAKE CHANGES TO IT.
Unfortunately we cannot make changes to an order once it has been placed. This includes adjusting a size or color, applying a discount code, or adding and removing items from the purchase. We apologize for the inconvenience.
Shopping
I REALLY LOVE AN ITEM BUT IT’S SOLD OUT IN MY SIZE! WHEN ARE YOU GETTING IT BACK?
You can sign up to receive an email once the product is back in stock. Simply visit the product’s page, click on your size and enter your e-mail address.
WHAT SIZE AM I?
Our sizing chart can be found online here. The general feedback we hear most often is that our fit is usually more generous compared to other athletic brands – so we suggest trying a size down. Titika also offers free returns for any regular priced online purchases in case you are not completely satisfied with an item's fit/sizing.
HOW DO I SIGN UP FOR THE #FITSQUAD PROGRAM IN STORES?
We are on the search for qualified fitness instructors to offer them the chance to put our styles to the test and provide ongoing reviews and feedback on the fit and quality of our garments. Please note this program is offered in Ontario in-store only. If you're interested, you may visit a store for more information. Simply bring a piece of I.D and proof of teaching (i.e certificate, pay stub, etc.)
I HAVE FEEDBACK ABOUT AN ITEM OR STYLE I’D LIKE TO SHARE.
At Titika, we value any thoughts and ideas from our customers. For feedback related to a specific product, leave a review on the product’s page. Your comments will help other shoppers like you and are also sent to us so that we can notify our design and productions teams. For all other feedback or inquiries – contact us at online@titika.ca.
Shipping
I HAVE AN ISSUE WITH THE SHIPPING OF MY PACKAGE.
We ship all of our orders by Fedex. Once a package leaves our warehouse, it is out of our hands and becomes the responsibility of the courier. For questions regarding tracking or locating your package once it has been shipped – please contact Fedex directly and provide your tracking information.
DOES TITIKA SHIP TO MY COUNTRY?
For country specific shipping information, click on the flag in the top right corner of your desktop, or visit titikaactive.ca for Canada orders, titikaactive.com for USA or titikaactive.hk for International. For any further shipping inquiries, please contact online@titika.ca for more information.
Returns
I’VE RECEIVED MY ONLINE STORE CREDIT – HOW DO I USE IT?
Titika issues online store credits in the form of an online gift card. Once your online credit has been processed– you’ll receive an email notification containing a code and credit balance. When you’re ready to make a purchase, simply enter the provided code at checkout. Any balance that remains on your card will carry over for future purchase(s). Online credit can only be used for our online store only and is not transferable to store locations.
CAN I RETURN OR EXCHANGE MY PURCHASE IN-STORE?
If your purchase meets our return criteria, stop in at any one of our retail locations across Ontario and we would be happy to assist you! You must bring with you your order invoice, valid identification and original method of payment along with the items you wish to return or exchange. Final sale items are final sale and not returnable in-store nor online.
Quality
WHAT IS YOUR QUALITY POLICY?
Quality standards are a huge part of what Titika is all about. Our design team puts hours of thought and attention to detail into each garment to create quality active wear that holds up from workout to night out. If you see any evident quality issues on our product, let us know right away! You can contact the store where you purchased your garment or email online@titika.ca for online purchases.
MY LEGGINGS HAVE STARTED TO PILL – IS THIS A SIGN OF POOR QUALITY?
While our main focus here at Titika is to create durable quality products, sometimes a small amount of pilling will occur and is not a sign of poor quality. Pilling occurs due to abrasion of fabrics rubbing together. It can easily be removed by carefully using a razor along the fabric or using a pill shaver. To further prevent any pilling, we recommend to avoid wearing Titika pieces with abrasive items for extended periods of time. Items like boots, bags, coats, etc., can rub against the fabric and increase chances of pilling. If you have any further questions about pilling please email online@titika.ca or contact the store where you made your purchase.
Promotions and Discounts
I ENTERED MY E-MAIL ADDRESS BUT DID NOT GET THE PROMO CODE
Our promo code system is an automated process and the promo code would not be automatically sent to people who have previously subscribed to our mailing list. This will most likely be why you did not receive your welcome email. If you had not previously entered your e-mail, please e-mail us at online@titika.caonline@titika.ca for online purchases.
CAN I APPLY A PROMO CODE AND GIFT CARD TO THE SAME ORDER?
Yes, gift cards are considered a form of payment and can be applied at the same time to the same order as a promotional code. Simple enter in your promotional code at checkout, followed by your gift card code.
